Question 1

How do I enter Serving Sand?

Accepted Answer

We have an electronic door entry system. We will send you a code within 48 hours of your check-in. You will be able to use that same code for the duration of your stay. Just a tip the keypad doesn’t light up until the first number is pushed which sometimes causes an incorrect number the first time. The door will automatically lock within 30 seconds of closing. If you do not close the door within the 30 seconds the deadbolt will come out, you will need to manually turn the dead bolt and then close the door. It will automatically lock again. The front door can stick in the beach air and humidity, so you might need to push hard after hearing the deadbolt unlock. You will get the hang of it quickly :)

Question 2

Do you have any recommendations for our time at Serving Sand?

Accepted Answer

We sure do! We love Sea Colony and Bethany Beach. We've been vacationing here for 20+ years prior to purchasing Serving Sand and we've put together a list of our recommendations under the Guest Guide tab. Also, make sure to check out all that is happening during your time at Sea Colony. Click here for Sea Colony calendars and schedules. There is a Sea Colony app as well as many Sea Colony Facebook groups that provide valuable information for your stay. The Sea Colony app has hours of pools, event schedules, a tram tracker and more. We encourage you to download the app and/or join the Facebook groups before your stay to have the most up-to-date information.

Question 3

How do we use the tvs?

Accepted Answer

All our TVs have a Roku so you can log into any of your personal streaming accounts as a guest. When you add your check out date, it will automatically log out of all your accounts the day of check out. The family room, primary bedroom and front bedroom also have Comcast Xfinity Boxes to use. The remotes are labeled with the room they go to, so please make sure you have the correct remote.

Question 4

Why isn't the water hot?

Accepted Answer

When showering, please turn on the exhaust fans in the bathroom. Even with the largest hot water tank, hot water can run low if everyone in your party showers one after the other, so plan accordingly for nights out after the beach or early mornings.

Question 5

Why aren't the lights/fans working?

Accepted Answer

At Serving Sand West all the overhead fans/lights are also controlled with a remote on the wall near the switch. You can use that remote to control the fan speed or turn the light on and off as well as the switch. Please check the remote if the switch is not working. There are batteries in the downstairs hall closet if the remote is not working. Please make sure to replace all remotes on the wall if removed. Each remote is labeled with the corresponding room, so please make sure the remote is in the right room.

All the lamps downstairs are plugged into the same outlet that is controlled by the one light switch. If the lamps are not working, make sure the switch is on and that they are plugged in and the switches on the lamp are turned on as well.

The two lamps in the loft are also plugged into an outlet that is controlled by a light switch at the top of the stairs. Make sure the switch is on and that they are plugged in and the switches on the lamp are turned on as well. ***The switch at the top of the stairs will need to stay on if you are using the chargers at the base of those lamps through the night.

The master bedroom and front bedroom each have a lamp on the closest night stand that is plugged into an outlet controlled by the light switch inside the bedroom door. If the lamps are not working, make sure the switch is on and that they are plugged in and the switches on the lamp are turned on as well.

The master bedroom and front bedroom each have nightstands with chargers and outlets at the back of them.

There is a switch to turn on the fireplace behind the tv in the family room. Please don’t forget to turn it off when leaving the house.

Question 6

Any helpful tips for the home?

Accepted Answer

At Serving Sand West, it tends to get much warmer upstairs than downstairs, so plan the thermostat accordingly, especially for sleeping.
Toilet paper holders swing up for changing toilet paper.
Any coffee/tea supplies are stored in the cupboard beside the refrigerator.
Serving Sand West, there is a garage door opener in the small basket on the entry table by the front door. Feel free to use that for easy entry to and from beach. Please don’t forget to remove from your beach bag/car and place in the basket before you leave.
There are motion sensored lights under the two primary bedroom beds for middle of the night bathroom trips. They are attached with magnets, if one falls off you can simply place back on magnet or remove and put on dresser basket if you don’t like.
There are kids’ books in the basket under the end table, adult books in the hutch, games, cards and puzzles in the coffee table. There is a bin of toys in the garage, as well as beach chairs, toys and more. We are happy for you to use these items, and ask that you return them to their location before you leave.
Please use the make up wipes or black makeup towel in your Serving Sand Welcome Tote to avoid staining the bath towels.

Question 7

Where should we park?

Accepted Answer

You will get two parking passes when you purchase your badges from the Sea Colony Beach. At Serving Sand West, you may park one vehicle in the driveway in front of the garage, and there are many other spots on a first come first serve basis down LakeShore Drive. We ask that you do not park in the garage. There are many items stored in there for our guests' use such as beach chairs and bikes.

At Serving Sand East there is a reserved spot under the garage that cooridnates with the house number and then you can use any unmarked spot in the parking lot. These spots are taken quickly in the summer, so if I would use your numbered spot to come and go.

Question 8

Any tips for the tram?

Accepted Answer

There is a tram stop right across from LakeShore Drive. This stop is towards the beginning of the route which is nice for securing an empty seat on the way to the beach, but you will have to do the whole loop which can be a nice ride, if you walk up one block to the Timberlake stop you won’t have as long as a ride but the tram could be full. Make sure to have your badges, they check them when getting on the tram. Also, there is a badge checkpoint at the beach access and when entering the pool areas.

Question 9

What do we need to do for check out?

Accepted Answer

Check out is 10 am.
Please make sure any items you used such as beach chairs, books, games, et cetera are returned to where you found them.
Please strip the beds of sheets, and please place all towels on bathroom floor.
Please check drawers, closets, hooks, dryers, cabinets for any of your personal items, don’t forget your chargers.
Please empty refrigerator and kitchen cabinets of any food/drink you brought.
Please wash and return any dishes.
Please remove any trash (turn left out of driveway and there is a dumpster at the end of the row of carriage houses).
Please check that all remotes for TVs and for fans/lights are in the correct room.
Please don’t move any furniture, but if furniture was moved, please return it.
Please turn off all lights, and close/lock all doors/windows.
Please tell your friends/family and leave us a review if you had a great stay. If you didn’t have a great stay, please let us know so we can improve for next time.

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